Customer Success Engineer

Foursquare • Serbia

Last updated 1 week ago

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USV

VC-Funded

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Job description

Location

Serbia

Employment Type

Full time

Location Type

Hybrid

Department

Finance

About Foursquare

Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.

But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.

About the Position

Foursquare is looking for a Customer Success Engineer to join our team in our Belgrade office; on a hybrid schedule of Tuesday, Wednesday, Thursday in office.

Working from our Belgrade office, you will collaborate with Customer Success, Data Science and Engineering to support measurement and reporting setup of new products and data feeds for all client reporting purposes. You will also be in charge of campaign management, checking for breaks, and troubleshooting. In addition, you will be responsible for the scoping and implementation of custom internal solutions and projects to improve efficiencies.

In this role, you’ll

Analyze, reproduce, and troubleshoot client issues related to the Attribution product
Work closely with our Customer Success, Product Management, Data Science, and Engineering teams to unblock clients and resolve any issues they are facing
Serve as a primary technical point of contact for customers, and engage with other internal teams as needed
Own and be an expert on internal tools and analysis
Collaborate with other teams to develop new tools as needed to make your, and their, jobs more efficient

What you’ll need

B.Sc. in a technical field such as computer science, or equivalent experience
2+ years of experience in support/solutions/sales engineering or similar roles

2+ years of experience working with SQL (we use Postgres, Hive, Athena) and Python (Pandas, PySpark)

1+ years of experience with shell scripting

1+ years of experience with at least one other programming language (Scala or Java preferred)

Competent at reading and understanding code

Strong written and verbal communication skills, including being adept at translating technical concepts for non-technical audiences, and vice versa

A sense of curiosity and an interest in “figuring things out”

Solid data analysis and troubleshooting skills, experience with notebooks (Databricks, Jupyter, etc) for analysis is a major plus

Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

25 days of paid vacation
– take the time you need to rest and recharge
Private medical insurance
– comprehensive coverage for you and your family
FitPass
– flexible access to gyms, wellness classes, and sports facilities across Serbia
Hybrid work schedule
– in-person collaboration Tuesday–Thursday, with company-paid lunch on office days
Growth Investment Program
– funding and resources to support your personal and professional development
Tech setup
– we’ll provide a company laptop and the essentials to help you get up and running smoothly

At Foursquare, we’re committed to offering competitive pay and benefits that reflect market standards and the unique strengths each candidate brings. Actual compensation is based on a variety of factors, including skills, experience, and office location. We also regularly review our compensation practices to ensure fairness, equity, and alignment with evolving market trends.

While final offers may vary slightly based on individual qualifications, we aim to stay within the market standard to support pay equity and transparency across the organization.

Salary is just one part of our total compensation package, which also includes restricted stock units, comprehensive health insurance options, and a wide range of benefits.

Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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