IT Systems Administrator (Nashville)

Prysmatic Labs • Nashville, TN, USA

Last updated 2 weeks ago

Prysmatic Labs

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Job description

At Offchain Labs, we aren’t just building products: we’re leading a movement.

As pioneers in blockchain scalability and security, we're at the forefront of transforming how the world interacts with decentralized applications. We're laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency.

At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you’re energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you.

Arbitrum’s ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain Labs technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack.

The Role

We are seeking a highly motivated and capable IT Systems Administrator to join our growing team. In this role, you will be a critical point of contact for our employees, providing exceptional technical support and ensuring the smooth operation of our employee facing IT infrastructure. This position will be based out of our Nashville office and will require hands-on work with physical devices and systems while providing support to employees.

What you'll do:

Provide timely and effective technical support to employees across all departments and locations
Work inside of our Nashville datacenter to deploy and manage hardware
Troubleshoot and resolve hardware, software, and networking issues
Onboard new employees, setting up accounts and devices
Assist with IT-related training and documentation
Identity and Access Management
Manage and maintain our identity provider (Okta or similar) and access control systems
Administer user accounts and permissions in SaaS solutions like MS-365, Google Workspace, and/or AWS
Ensure compliance with security policies and best practices
Manage our small office network, including fiber connections, routers, switches, and wireless access points
Monitor network performance and troubleshoot connectivity issues
Install and maintain conferencing equipment
Manage network drops and cabling
Manage and administer a diverse range of devices, including macOS, ChromeOS, iOS, and Android devices
Implement and maintain MDM solutions (Jamf or similar) for device management and security
Ensure operating systems and software are up to date
Monitor and respond to security events and incidents
Implement security measures to protect company data and systems
Stay informed about security threats and vulnerabilities
Assist with the selection and procurement of IT hardware and software
Manage the lifecycle of IT equipment, including disposal and replacement

What you’ll need:

Proven experience as an IT Systems Administrator or similar role
Strong understanding of networking principles and technologies (TCP/IP, DNS, DHCP, firewalls)
Experience with identity providers and access management solutions (e.g., Okta, keycloak, MS-365, Google Workspace, AWS IAM)
Hands-on experience with managing and troubleshooting macOS, ChromeOS, iOS, and Android devices
Familiarity with MDM solutions (Kandji, Intune, Jamf, Google Workspace MDM)
Ability to diagnose and resolve hardware and software issues
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills

Perks:

Remote-first global workforce + NY office
Annual company offsite + team onsites
Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
Medical, dental & vision coverage (US + some other countries)
401k retirement plan + company match (US only)
Wellness stipend
Home office set up / ergonomic equipment program

Attention Offchain Labs Job Seekers:

This role cannot be performed in California, or Colorado.

Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email jobs@offchainlabs.com

At Offchain Labs, we are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.