SmartAction by Capacity | 4,812 followers on LinkedIn. AI with a Human Touch | Since being acquired in 2024 by Capacity, the SmartAction LinkedIn page is inactive. Please stay connected with us at linkedin.com/company/teamcapacity. SmartAction is now part of Capacity, an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI.