Customer Communications Group | 1,683 followers on LinkedIn. We are a CRM agency focused on customer engagement, retention & loyalty. | Customer Communications Group, Inc., (CCG) is a customer relationship marketing (CRM) agency focused on loyalty, retention and direct marketing. Find us online at customer.com, and read our CRM industry publication, CustomerProfit at http://www.customer.com/resources/e-newsletter.php. As a pioneer in customer loyalty, CCG has decades of unparalleled experience in the B2B, B2C, retail and financial services industries.