CronSights | 184 followers on LinkedIn. As your company moves towards the Service Cloud, performance measurement is becoming even more challenging. In a reality in which 82% of Americans have stopped doing business with a company because of poor customer service, it is more important than ever to measure and manage critical performance metrics to define the most effective KPIs and CSFs. At CronSights, we’ve developed a total Salesforce solution that measures and manages the performance of your support teams, identifies issues in real time, and helps you to drive better customer service behaviors via targeted action.