CRM Digital Synergies Pvt Ltd | 821 followers on LinkedIn. Recession and change in the demand and supply graph has altered client preference drastically, the call for a customized industry specific service delivery model is the need of the hour. Industry specific BPO service is the demand of the current economic scenario as well as changing preference of the client-organizations. Many factors influence decisions and preferences of the client-organization, cost is one of the major factors other than that rise in technology and its demands as well as consumer anxieties play a major role in defining the preferences.