Women of Customer Success | Icebreaker

Women of Customer Success | Icebreaker

Members

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I bring a passion for learning and a natural curiosity to every role I undertake. With over a decade of experience in SaaS and CX, I have a proven track record of delivering exceptional results through my dedication, creativity, and attention to detail.

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Director of Customer Success @ Introzy

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For the last 8 years I've been managing client relationships in mobile marketing in SaaS - I grew from sales and moved on to a customer success path. Currently, I relentlessly lead to success high-tier customers in AppsFlyer, B2B SaaS tailored for mobile marketers. As a trusted advisor to my customers I ensure we hit client's desired outcomes and reach their definition of success. Also I handle customer retention, drive revenue growth, product adoption, and focus on building credible, reliable and intimate relations with customers. In personal life I am a loving mom who lives in a king's city of Cracow, Poland. Free from work you can find me hiking, doing burpees in gym or spending time with my family and close friends.

Alanna Telakurova

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Results-oriented and customer-focused professional with solid experience in client-facing roles. Passionate about creating outstanding customer satisfaction. Technology and startups enthusiast. Always open to new challenges.

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Onboarding Services Manager with over 20 years of experience in customer service roles, including 2 years of experience in Customer Success within the SaaS industry, specializing in implementing and providing ongoing support to SMB and Global Enterprise clients. I am passionate about partnering with customers to ensure high satisfaction and retention, boasting an average CSAT score of over 90%.

Madeline Alvarez

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Helping nonprofits raise $1T by 2030!

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I am a creative thinker who thrives at the intersection of technology and marketing. Leveraging on my versatile skill sets, I wear multiple hats to proactively solve challenges and create value. I love collaborating with people; my strong sense of empathy allows me to intuitively align myself with others and achieve strategic goals. I believe in the never-ending pursuit of learning by scouring through various resources to stay on top of my game.

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Sales Executive who envisions smart solutions and executes with urgency across all levels of the organisation. Understanding of Cloud business with industry trends, technologies and platforms for mixed domains like Retail, Manufacturing, Financial Services and Public Sector. I am an ardent believer of combining my innovative and management skills to make a client's digital journey possible. Good team player and would like to work with different kind of people. Curious to learn and grasp new skills and knowledge. Proactive and quick learner. Innovative with good communication & presentation skills.

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Agile and mission-driven leader with 10+ years of experience scaling support teams, building operational infrastructure, and launching programs from scratch in fast-paced health and wellness startups. Known for creating systems that grow with the business, mentoring high-performing teams, and translating customer insights into actionable strategy. Passionate about leveraging education, innovation, and human-centered support to improve lives and drive company growth.

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Hi, I'm Emily! I'm an agile and mission-driven leader with 15+ years of experience scaling support teams and building operational infrastructure from scratch in fast-paced health and wellness startups. I've created systems that grow with businesses, mentoring high-performing teams, and translating customer insights into actionable strategy. I'm passionate about leveraging education, innovation, and human-centered support to (most importantly) improve lives and drive company growth. Outside of work I love pilates, biking, travel and playing tourist here in NYC. Let's connect!