Courier | The Multichannel Notification Platform | Icebreaker

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Courier | The Multichannel Notification Platform | Icebreaker

Courier | The Multichannel Notification Platform

Courier | The Multichannel Notification Platform

Unify notifications and customer messaging across email, push, in-app, Slack, and SMS. Built for developers and product teams.

10 members

Contact info

Link

trycourier.com

Members

Robert Fenstermacher

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Marketing @ Stytch

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Making work happier

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Partnerships @DigitalOcean

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Founder, Tether | Building the Future of Demand Planning

Thomas Schiavone

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Vahagn Aharonian

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Full Stack Engineer

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As the Head of Customer Success at Courier, a YC-backed startup that helps developers and product teams design, deliver, and manage notifications across every channel, I lead the strategy and execution of customer success and support initiatives that drive user engagement, retention, and revenue expansion. I have over 12 years of experience in building and optimizing data-driven customer success programs, content, and communications for SaaS businesses. I am passionate about empowering customers to achieve their goals and unlock the full value of the products they use. I collaborate closely with product, success, analytics, and sales teams to deliver impactful business outcomes and customer insights. I have deep expertise in developing, executing, and iterating on customer success programs such as lifecycle messaging automation, customer education content, and scaled CS (low touch / digital touch). I also have a strong background in customer support, support automation, customer advocacy, and customer insights. I am honored to be recognized as one of the Future of SaaS One to Watch in 2023.

Courtland Goldengate

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🔍 I invest pre-seed, advise startups, and lead go-to-market teams. I tend to think differently. When presented with A or B, I often wonder why we aren’t thinking about C, or why we’re talking about letters when we should be talking about numbers 😅 💸 As an investor, I’m most interested in markets positioned to outperform in a changing world, but in a way that is less obvious or over-exploited. More general areas of interest include AI, developer tools, cyber security, and any software that can help people be more data-driven. 📈 As an operator, I’ve helped grow 4 startups to acquisitions totaling $9.3B, and 2 IPOs totalling $16B. I’ve led all marketing functions, sales development, inside sales, sales operations, and BI. I’ve hired and managed well over 100 people, and seen them go on to be successful CEOs, investors, CMOs, VPs of demand gen, software engineers, sales leaders, and more. 🚀 My leadership style started out as being hyper critical of things that were “being done wrong” and pushing for a better way. As I led larger teams, and came to learn that I didn’t have all the answers, I gravitated toward servant leadership. After seeing a couple companies struggle with consensus culture when operating at scale, I now take a more active leadership posture; advancing concrete points of view, soliciting feedback, and then making change happen. 🧐 I strive to be on the cutting edge of go-to-market strategy in terms of community, demand, and technology. I've been an early adopter of many modern GTM technologies and approaches, including: - Data-driven thought leadership (2009) - PLG (2011) - Splitting inbound vs outbound SDR functions (2012) - Customer advocacy program (2014) - B2B demand forecasting to inform hiring decisions (2014) - Unifying marketing/sales/success ops into GTM ops (2015) - Enterprise marketing that developers don't hate (2016) - Non-commissioned sales team (2018) - Community-led growth infused with demand gen principles (2022) Now and again you can catch me on a podcast. Here’s one where I advise against PLG (at least for most companies): https://podcasts.apple.com/us/podcast/is-plg-really-right-for-you-with-courtland-goldengate/id1073885415?i=1000596026713 🤷🏼‍♂️ I also have plenty of weaknesses, and made my fair share of mistakes in my career. I have learned from them, and strive to implement those learnings myself as well as share them with others who might otherwise make my same mistakes. 🧠 Currently obsessed with all things LLM.

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Ask me about the future of AI-driven health tech; how cutting-edge innovations are transforming patient outcomes, personalizing care, and redefining the healthcare landscape.