Company Info for tollfreeforwarding.com | Icebreaker

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Company Info for tollfreeforwarding.com | Icebreaker

Virtual Phone Systems by TollFreeForwarding.com

Virtual Phone Systems by TollFreeForwarding.com

A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!

1 members

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Link

tollfreeforwarding.com

Members

Smriti Chhettri

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👋Hi, my name is Smriti! As a Technical Support Representative with over 10 years of experience in customer support, troubleshooting, and cross-functional collaboration across the telecom, crypto, and public sectors, I thrive in fast-paced, high-pressure environments. Colleagues describe me as reliable, proactive, and high EQ, qualities that empower me to connect with users, troubleshoot complex issues, and deliver solutions that consistently exceed expectations. Throughout my career, I’ve worked in roles that require both technical expertise and a keen attention to customer satisfaction. My experience spans high-demand support environments, ensuring secure, compliant operations across platforms. Highlights of my work include: •Surpassing monthly performance metrics at Coinbase by achieving high First Call Resolution (FCR) rates • Providing HIPAA-compliant support for 300+ hospitals at TigerConnect, ensuring uninterrupted access to critical systems • Conducted root-cause analysis for VOIP issues and reducing downtime, ensuring service continuity for international clients My passion for technical troubleshooting and excellence in customer satisfaction fuels my drive to continually push the boundaries of what is possible in business and technology. Connect with me to talk about customer support, IT compliance, encryption protocols, or general industry news or updates.