Company Info for remedyinteractive.com | IcebreakerMembers
Leader in transforming organizations to a customer-focused approach. Consistently achieved break-through customer service results and improved profitability. Managed P&L, operations, and customer care of $700m+. Consistently achieved high revenue and margin growth both regionally, in EMEA, and globally. Effective leader & coach who develops teams to realize their true potential, achieving outstanding business results.
The proliferation of Cloud Computing and Software as a Service has reduced the cost and barriers to entry for most customers (and therefore switching vendors). The experience the millennial generation have as customers and employees will be posted on social media sites for all to see. Their experience as customers will affect the brand image of companies going forwards much more than ever before. These forces make it all the more important that companies differentiate themselves through the customer experience they provide.
I bring rare experience of leading service organizations at both a global and regional level multiple times, combining business, operations, customer care, professional services and training, with a track record of consistently meeting revenue goals while improving margins and customer loyalty.
Specialties: Leading people
Managing Support and Maintenance businesses with full P&L
Deep understanding of support and maintenance business and operations with over 20 years experience
Revenue recognition policies and governance for support and maintenance
Customer Service Transformation
Improving Customer Loyalty and Retention
Linking Support Organization Success to overall company goals and business objectives
Change Management
Management Development
Building high performance management teams 
• Entrepreneurial business leader with a track record in taking early stage businesses and scaling them, as CEO or as key member of the executive team, to IPO or sale
• Extensive experience in seeking, seeding, building new markets for emerging technology businesses, in Business Development, Sales, Marketing and General Management, Fund-raising
• As executive team member or team leader, founded, built, scaled to exit, several successful venture backed businesses, Selectica (Internet) , Unimobile (Mobile), Globallogic (Software services) , Remedy Corporation (Help-desk/IT)
• Keen sense of Innovation in consumer-internet, and B2B2C businesses, in Products, Differentiation, and Product-Market fit vis-a-vis Competition
• Intuitive and extensive understanding and knowledge of the mobile industry in particular infrastructure, messaging, apps, payments.
• Deep experience in enterprise software and services
• Extensive personal network of Entrepreneurs, Executives, VCs and PE investors
• Board Memberships: Globallogic, Carwale, Caralta, ScoreData
• When challenged, I climb the occasional mountain. Favorite Mountains: Several 14ers including Mt. Whitney, Everest Base Camp (Kala Patthar), Half Dome
Specialties:
Targeted networking for business development, sales, and market development
Marketing Communications, Brand Development, Online and Offline Message Development
Product definition and management
Strategy Development, keen sense of a company’s stage in its life-cycle as it scales
Corporate Governance
Company and talent scout for M&A
Fund-raising for early and mid-stage companies
Recent Investments: Chalo (IOT tracking & ticketing of public transportation), Innovaccer (population health analytics), Maicoin (blockchain based cryptocurrency platform)
Successful career exits: : Remedy Corporation, Selectica, Cellmania, Unimobile, Carwale, Globallogic, and WhatsOnIndia 
- 16+ years of extensive QA, automation and project leading experience with a variety of full development product cycle SDLC methodologies including Agile.
- Knowledgeable and skilled in testing, setting up, configuring, troubleshooting Client/Server software in Cloud/Virtualization/Internet/Windows/UNIX/Database/Network/Storage development environments.
- Heavy 14+ years experience architecting, developing and executing test automation with Selenium/Ruby/Java, SilkTest/SilkPerformer, API, WinRunner/LoadRunner/HP QC, shell/perl scripting. Expert proficiency implementing automated testing projects using various architectures/approaches.
- Strong hands-on experience in reviewing design specifications; developing, updating and executing QA test plans, test metrics, test cases, test procedures/processes and project planning schedules in cross-functional environments.
- Proficient in white box, API level testing
- Financial/brokerage industry and e-commerce experience, understanding of Equity trading concepts.
- Finding, logging, verifying, regressing and reporting bugs using many different bug tracking systems (Bugzilla, HP QC, etc).
- Detailed knowledge in data architecture, database design, and database technologies.
Specialties: Python, Scala, Selenium, unittest, ScalaTest, SBT, Ruby, Watir, TestNG, Cucumber, QTP/WinRunner/LoadRunner/HP QC, SilkTest/SilkPerformer, J2EE, JUnit, JavaScript, XML, CGI, HTML, ASP, VMware products, WebLogic, IIS, Netscape Enterprise, ERP, SAP, network (DNS, TCP/IP, HTTP, HTTPS, NFS, LDAP, FCP, etc.), relational databases (Oracle, SQL Server, DB2, Informix), mainframe, code coverage tools
All Windows Desktop/Server OSs, UNIX (Sun Solaris, AIX, HP, Linux), Mac, iOS
Java, C, HTML, PL/SQL 
