Company Info for pingan.com | IcebreakerMembers
I am a senior executive with over 18 years of experience in financial services, having held leadership roles at global and regional institutions including American Express, Ant Financial, and currently PingAn OneConnect Credit Reference Agency in Hong Kong. My expertise spans across credit & fraud risk management, payments innovation, data strategy, and product development across both consumer and SME segments.
As the Chief Product and Data Officer at PingAn Credit Bureau, I lead the end-to-end product roadmap and implementation of data-driven credit solutions. These products empower banks, money lenders, and financial institutions to better manage risks and drive sustainable growth throughout the customer lifecycle—from KYC and credit assessment to fraud prevention and engagement analytics. I also lead cross-border solution development for both retail and SME sectors, supporting Hong Kong’s integration into the Greater Bay Area.
Previously, as Chief Credit Officer and VP for Greater China at American Express, I managed the full credit risk strategy for consumer and commercial portfolios in Hong Kong and Taiwan. I led the team to achieve a historically low credit loss rate in the market while improving operational efficiency and customer experience through data-driven decision-making and strategic process redesign. At Ant Financial, I supported AlipayHK wallet’s market expansion by embedding risk and compliance frameworks that increased user and merchant trust and accelerated adoption, and establish the merchant and fraud risk policies, strategies and models.
I bring a balanced perspective of business growth, risk governance, and customer-centric innovation. My core strengths include credit and fraud risk strategy, product innovation, data governance, strategic transformation, and stakeholder engagement. I lead cross-functional teams with a collaborative and data-first mindset, ensuring alignment between business goals, regulatory compliance, and user needs.
Fluent in English, Cantonese, and Mandarin, I thrive in diverse, fast-moving environments. I am passionate about transforming financial services through data and innovation, and I am looking to bring my skillsets and passion to continue to drive impact, shape strategy, and build solutions that matter. 
