Global Call Centers | CX Outsourcing Solutions | Icebreaker

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Global Call Centers | CX Outsourcing Solutions | Icebreaker

Global Call Centers | CX Outsourcing Solutions

Global Call Centers | CX Outsourcing Solutions

OnBrand24 is a global call center CX outsourcing company, offering reliable overflow and contingency solutions to ensure seamless customer service support.

3 members

Contact info

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onbrand24.com

Members

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For companies in service industries, Jacob (Jake) Brown draws on intuition and experience to excel in sales, customer service and account management. He has held positions of increasing responsibility in the SaaS space. In each position, Jake has improved his skills and excelled at the art of communicating—both written and oral communication skills. Other hallmarks of Jacob’s style: • Self-motivated, self-starter who learns new industries and environments quickly. • Adept at navigating interaction with clients and prospects until common ground is identified; Jake can work with just about anyone. • Able to diplomatically move prospects or clients in a constructive, forward direction. Jake understands that a “delicate dance” may be required to bring a potential sale or client situation to closure. • Works well both on his own and as part of a team. • Strong analytical, organizational and problem-solving skills with ability to multitask and prioritize daily work responsibilities. • Strong computer skills and knowledge of marketing concepts. Prior to 2016, Jake worked part-time as a personal trainer and in the Energy industry. He has always had a passion for wellness and being of service.

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Mikey recently started as a Sr. Talent Acquisition Strategic Sourcer at Boston Children’s Hospital in January, where he'll focus on recruitment marketing and sourcing. This year marks Mikey's 12th year in Talent Acquisition. He has worked across various backgrounds, including RPO, corporate, and agency roles, and has hired for industries such as banking, agricultural equipment manufacturing, veterinary healthcare, dairy manufacturing, tech, pharma/biotech manufacturing, recruitment services, and most recently, hospital and healthcare. Mikey has experience with organizations ranging from startups to billion-dollar Fortune 500 companies. An experienced speaker, Mikey has presented at major events like Sourcing Summit, SourceCon, HRTX, Global TA Day, and TA Week. He is a Dueling Sourcer, an ERE panelist, a podcast guest, and a regular blogger for publications like ERE. He holds his AIRS CIR certification and is committed to continuing his education within the Talent Acquisition field. Mikey shares helpful Tips and Tricks for job seekers and TA professionals on his LinkedIn, with almost 500 tips posted. He also runs a newsletter with over 4,000 subscribers, focusing on job seekers and TA professionals. Originally from New Hampshire, Mikey now lives in Massachusetts, though he has also lived in Italy and Colorado. In his free time, Mikey enjoys attending and reviewing concerts and movies, playing music, writing books, and spending time with his girlfriend, their three boys, and two dogs. ______________________________________________________________________________________ After struggling to find a solid career out of college, Mikey eventually found his way into Sourcing, which he didn't even know existed. He loves the work, because is able to help other people find jobs, as he knows what that struggle can be like. He enjoys utilizing my Boolean skills, and other sourcing knowledge, to find purple squirrels and bring new ideas and tools to the table. He also enjoys utilizing my forecasting skills to proactively pipeline candidates in anticipation of those known hard-to-fill requisitions. He has a lot of experience with both passive and active candidates and loves taking a deep dive to find candidates who are unaware of existing positions and companies and getting them on board. Skills: •Boolean • X-Ray search • Open web search • Peel-back methodology • Pipelining • Talent Community Management • Bitly links • Job optimization • Social media

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I'm a Customer Success and Onboarding professional with 8+ years of experience helping tech-driven companies deliver exceptional customer experiences. I specialize in leading support operations, resolving complex escalations, and building onboarding journeys that turn first-time users into loyal advocates. I've led global teams of 40+ agents, collaborated across departments using Agile frameworks, and used tools like Salesforce, Zendesk, SQL, and Looker to drive performance insights and improve processes. Whether I’m coaching a team, launching a new workflow, or turning customer feedback into strategic action, I bring clarity, empathy, and results. I’m especially passionate about helping people feel confident using digital tools, and I thrive in roles where I can make systems smarter, teams stronger, and customers more successful. If you're building a high-impact CS or onboarding team, I’d love to connect.