Company Info for ntuc.coop | IcebreakerMembers
Hi! I am Ernest, a seasoned operations professional with a proven track record of success in driving growth and optimizing processes across various industries, including B2B, e-commerce, loyalty management, affiliate marketing, teleco, and cryptocurrency. I possess a unique blend of strategic thinking, operational excellence, and a customer-centric approach, enabling me to deliver exceptional results.
Key Achievements
- Successfully launched Pakistan's first digital-only telco, ONIC, and Mexico digital-only telco, WIM, revolutionizing the telecom landscape.
- Built and led high-performing teams, both in-house and with BPO partners, to achieve operational excellence.
- Spearheaded the successful integration, and comprehensive testing of complex logistics setups.
- Developed and launched a new in-house affiliate platform within a 6-month timeframe.
- Developed and implemented a custom Zoho-based system within one month to efficiently track merchant onboarding and campaign requests across all relevant departments.
Skills
- Business Process Improvement
- Customer Success
- Digital Transformation
- Project Management
- Analytical Thinking
- Operations Management
Tools Proficiency
- G suite
- Lark
- SQL
- Metabase
- Jira
- Zendesk
- Opsgenie
- Zoho
- OMS
- WMS
- CMS
- AMS
I am a highly motivated and results-oriented professional with a passion for exceeding expectations.
And I am confident that I can leverage my skills and experience to make a significant contribution to your organization. 
