Company Info for netsmartz.com | IcebreakerMembers

Contact Center and Customer Care technology professional with extensive experience leading various contact center implementation projects including complex, large-scale multi-vendor contact center transformations for top clients.
Skilled at helping enterprise customers, sales teams, implementation teams and technology partners to
- understand customer needs
- match technology to business problems
- discover values
- find the balance between business needs and technical constraints
- plan and execute
- solve the issues and ensure success
- deliver an outstanding customer experience
Specialties:
System Integration, Business Transformation, Professional Services, Product Management, Partner Engagement, Technology Strategy, Competitive Intelligence, Problem Solving. 
🚀 28+ years of experience in building high-performance, scalable enterprise software solutions. Expertise in architecture, design, and development using Java, Spring, Hibernate, IoT, ThingWorx, Azure IoT, Node.js, React, and Flutter.
💡 Key Strengths:
✔️ Ensuring performance, stability, and scalability of enterprise products
✔️ Leading software development centers, team building & project execution
✔️ Business development, working with US clients, contract negotiations & compliance
✔️ Driving QA processes, risk management, and software metrics
📖 Author & Speaker | Published technical books, spoken at international conferences, and helped evangelize Mobile Internet in India in collaboration with Netbiscuits, Germany.
🔹 Let’s connect and explore opportunities in enterprise software, AI, cloud, and digital transformation! 
Software tester with full system development life cycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.
Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, software development and user-acceptance testing.
Backed by strong credentials including a computer science degree, advanced command of various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Linux and mobile platforms like android and iOS.
Responsible for Test Planning-Preparation-Execution, Defects Analysis, and Reporting to the QA Manager.
Created various project specific valuable assets such as Test Plan, Requirement Traceability Matrix, Defect Summary Reports, Test Strategy and Lessons Learnt documents.