Home | Icebreaker

Home | Icebreaker

Members

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I am a dynamic IT leader and team builder with over 15 years of experience driving operational excellence, transforming technical operations, and delivering innovative solutions across Microsoft ecosystems and beyond. I bring a unique combination of deep technical expertise, ITSM experience, and people leadership to deliver business-critical solutions that align with organizational goals. My ability to bridge the gap between technology and business strategy has consistently resulted in measurable improvements in service delivery, security, and operational efficiency. Core Expertise Leadership & Service Delivery Excellence I specialize in building and mentoring high-performing technical teams that exceed service delivery targets. Leveraging ITIL-centered methodologies, I’ve transformed global support operations to achieve 90%+ customer satisfaction. My expertise in ITSM and service delivery management ensures seamless operations and exceptional customer experiences. Microsoft Technology Mastery With 10+ years of specialized experience in Microsoft 365, Azure/Entra ID, and Active Directory, I design and implement secure, scalable solutions. My background as a Microsoft partner enables me to optimize complex environments, leveraging tools like Exchange Online, Teams, SharePoint, and Intune to drive business success. Incident Response & Security Leadership As a CISSP-certified professional, I lead teams through critical IT incidents with a focus on stability, security, and business continuity. I’ve implemented robust identity management solutions and security frameworks that protect enterprise organizations from evolving threats. Emerging Technology Innovator I’m passionate about exploring and implementing cutting-edge technologies, including blockchain, cryptocurrency infrastructure, and AI. My experience with advanced LLMs (e.g., Perplexity and Abacus AI) includes developing prompt engineering frameworks and leveraging AI for business intelligence, research, and operational enhancements. I thrive at the intersection of technology, leadership, and innovation, mentoring high-performing teams, empowering their strengths, and delivering transformative IT solutions that drive measurable business success.

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Software Engineer | Creator

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Founder and former Chairman and Chief Executive Officer at Canopy Growth Corporation

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Software Engineer

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Software Engineer