Lifepoint Health | Icebreaker

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Lifepoint Health | Icebreaker

Lifepoint Health

Lifepoint Health provides a diversified healthcare delivery network that includes community hospital campuses, rehabilitation and behavioral health hospitals, acute rehabilitation units, outpatient centers and post-acute care facilities across the United States.

6 members

Contact info

Link

lifepointhealth.net

Members

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Strategy Execution to improve Healthcare CX

Melissa Sharbaugh, MBA

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Over 20 years of experience working in financial institutions. MBA acquired in 2018.

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Specialties: Compliance, Health Care Law

Kristopher Tonas

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About Kris Tonas Kris Tonas is a highly accomplished sales and business development leader with a proven track record of driving growth and success across various industries. His expertise spans sales, marketing, business development, and account management, making him a versatile and valuable asset to any team. Achievements and Skills: Leadership and Team Building: At MARO, Kris successfully expanded the sales team from scratch to eight full-time and part-time staff within a year. His leadership style is transformational and servant-based, focusing on getting the best out of each team member by providing tailored training, resources, and reinforcement. Sales Excellence: Kris has consistently exceeded sales targets. He developed an enterprise pipeline that exceeded $3M in expected revenue and increased EdTech, Government, and Healthcare sales to over $1.3M in ARR in less than six months. His ability to handle deals ranging from $5,000 to $1.2M showcases his versatility and expertise in managing diverse sales processes. Business Development: With a knack for generating qualified leads, Kris consistently produced five new qualified leads per week with an average customer value of $120,000. His approach to business development includes omnipresent strategies across calls, emails, LinkedIn messages, and events, ensuring a robust and consistent pipeline. Account Management: Kris's focus on proactive problem-solving and early touchpoints with accounts has significantly reduced churn and increased customer satisfaction. His approach includes thorough onboarding processes, sequential check-ins, and leveraging data from NPS and CSAT surveys to gauge client health and preemptively address issues. Recruitment and Talent Acquisition: At LifePoint Health, Kris managed executive recruitment strategy and operations for 22 acute care hospitals in the Western US. Committed to continuous learning, Kris has acquired numerous certifications, including: Sandler Customer Service & Sales Certification Lean Six Sigma Certification (Yellow Belt) Resilient Leadership Course from Harvard Business School Advanced Copywriting and Conversion Funnel Mastery from Digital Marketer Kris Tonas is a dedicated professional who thrives in dynamic environments. His ability to drive strategic growth, coupled with his commitment to team development and client satisfaction, makes him an exceptional leader. He is passionate about making a positive impact and is well-equipped to lead teams to success through innovative solutions and strategic initiatives.

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Healthcare + technology entrepreneur. Currently investing in and advising startups.

Ben Carter, JD, SHRM-SCP, SPHR

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As the Human Resources Director at the University of Maryland Medical System (UM Capital Region Health), I lead a team of HR professionals dedicated to advancing the strategic goals and operational needs of one of the region’s most comprehensive academic health systems. With extensive expertise in HR best practices, I oversee key functions including employee and labor relations, performance management, HR operations, and business partnerships, supporting over 2,500 employees across multiple locations. My career spans impactful roles, including HR Director at LifePoint Health, where I implemented data-driven HR strategies that enhanced employee engagement, retention, and productivity while reducing turnover and operational costs. I’ve also coached and developed executives and senior leaders on leadership, communication, and team-building, fostering cross-functional and cross-cultural collaboration within diverse, global teams. Passionate about cultivating positive, inclusive work environments, I strive to align organizational culture with the mission and vision of the institution. Committed to continuous learning and innovation, I embrace new challenges and opportunities within the dynamic field of human resources to drive excellence for employees and the organization alike.