Incentivio | Intelligent Restaurant Guest Engagement | Icebreaker

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Incentivio | Intelligent Restaurant Guest Engagement | Icebreaker

Incentivio | Intelligent Restaurant Guest Engagement

Incentivio | Intelligent Restaurant Guest Engagement

Online ordering with mobile apps, loyalty, gift cards, machine learning upsells, CDP, marketing suite, and guest journey management to retain your guests!

4 members

Contact info

Link

incentivio.com

Members

Michael Addison

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With 20+ years of experience in SaaS and technology sales, I’ve built my career on closing complex enterprise deals, scaling revenue engines, and helping disruptive startups break into the enterprise. At Incentivio, I scaled ARR from $300K → $15M in just two years, shifting focus from SMB operators to multi-location restaurant groups ($50M+ GMV, 35+ locations). By implementing MEDDIC discipline, I increased enterprise win rates by 35%, lifted SQL win rates above 40%, and achieved a partner channel win rate above 55%. Before that, at Toast, I ranked as the #1 enterprise seller in 2019, closing $5.3M in ACV and securing multi-location enterprise contracts valued up to $800K ACV. As a founding member of the Mid-Market team and a 5x President’s Club winner, I helped Toast scale into a category-defining market leader. Today, I’m channeling that enterprise mindset into Clubhaus, a startup I co-founded to modernize the golf industry with loyalty, payments, and hospitality technology. In less than a year, we’ve raised $225K in pre-seed funding and signed 30+ golf course partnerships. 💡 What drives me: building repeatable, scalable revenue systems; navigating long, multi-stakeholder enterprise cycles; and aligning technology to real-world ROI for operators. 📈 Specialties: Enterprise SaaS Sales (ACV $100K–$1M+), MEDDIC & value-based selling, C-suite negotiation, partnerships & ecosystem strategy, GTM design, and startup growth.

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With over a decade of Product Management expertise spanning diverse industries, my primary focus has been on driving innovation in Crypto and Insurance, complemented by a secondary emphasis on AI/ML and Search domains. Throughout my career, I've successfully led 0 to 1 product initiatives, guiding them from conceptualization and vision to strategic planning and go-to-market execution. My track record includes delivering impactful B2C and B2B experiences at scale. 🔘 I excel in building products from scratch, steering strategy, roadmap, and execution within an agile framework. My experience extends to managing global and co-located teams, resulting in the delivery of experiences for B2C customers. 🔘 My expertise covers B2C, B2D, and B2B realms across various platforms, including desktop, mobile web, iOS, and Android. Having launched three mobile applications, I am adept at establishing key performance indicators (KPIs) tailored to nascent products. 🔘 In the crypto space, I played a pivotal role in launching Forbes Digital Assets and overseeing the successful ICO at Rivetz Intl. This hands-on experience with cryptocurrencies extends to managing NFT collections. 🔘 Whether building teams from the ground up or aiding their transition from startup to midsize organizations, I bring a wealth of experience in navigating diverse product organizational structures. I am passionate about helping teams mature and thrive. 🔘 My ability to foster strong relationships extends both internally and externally. Internally, I collaborate seamlessly with engineering, design, QA, data science, marketing, and senior leadership. Externally, I've cultivated valuable connections with senior stakeholders and industry partners to improve our product and sales closing rate. 🔘 As a dedicated product management nerd, I thrive on continuous improvement, constantly iterating not only on products but also on processes to align them with the unique needs and culture of each team and organization. This allows me to flex across many industries because in my experience my product knowledge has applied well across all the industries I have worked in!

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I'm a Customer Success Manager with over ten years of experience in the travel and hospitality industries, who is now working to support restaurants all over! I'm currently responsible for helping restaurant brands increase retention, maximize revenue and enhance the guest experience for both first-time visitors & loyalists. I can work independently, cultivate professional relationships within the travel and hospitality industry, manage multiple projects and deadlines, and execute on various sales and marketing initiatives.

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Dedicated Payments and SaaS solution seller with 8+ years assisting variety of industries including Hospitality, Restaurants, High Tech, SaaS, Manufacturing, Construction, and Professional Services. My partners, customers and prospects are able to excel as I follow the principal "prescription without diagnosis is malpractice." My mission is to understand the core principles with which my customers and prospects operate their businesses and to align myself and my resources to their strategic visions. Whether optimizing for margin or for growth, my success will be judged by the success of those businesses I work with. Together we will achieve mutual success through sound planning, execution and continuous improvement