Company Info for hlb.com | IcebreakerMembers
Hi, I’m Mark — a C-suite leader with over 20 years of experience helping businesses grow, evolve, and connect with their customers in more meaningful ways. I’ve worked across banking, insurance, fintech, and digital commerce, and I’ve loved every opportunity to build, scale, and transform.
Whether it’s launching a startup from scratch, revamping a legacy brand, or rolling out a digital platform used by millions, I’m all about turning big ideas into real results. I’ve had the chance to lead teams as Chief Marketing Officer, Chief Commercial Officer, and Chief Digital Officer — and along the way, helped bring platforms like GoInsuran, GetCover, and TNG eWallet to life.
My sweet spot? Blending strategy, creativity, and tech to create experiences people love — and driving real growth through it.
💡 What I bring to the table:
🔹 Fintech & Insurtech Scale-Ups
🔹 Omnichannel Marketing & Customer Experience (CX)
🔹 Digital Strategy & Product Innovation
🔹 Commercial Partnerships & Ecosystem Building
🔹 Brand & Loyalty Transformation
At the heart of it, I’m driven by solving real customer problems and helping businesses move forward through change. If you’re building something bold, digital, or disruptive — let’s talk! 
I specialize in building high-performance, scalable iOS applications that enhance user experience and drive business growth. With a passion for Clean Swift architecture, AI-driven development, and performance optimization, I create mobile solutions that are intelligent, efficient, and future-proof.
🔹 Expertise: Swift, Objective-C, Clean Architecture, AI-Powered Automation, Secure APIs
🔹 Key Strengths:
✅ Architecting robust, maintainable, and scalable iOS applications
✅ Integrating AI & automation to enhance mobile functionality and user experience
✅ Optimizing code efficiency, performance, and security for high-traffic apps
✅ Mentoring and collaborating in Agile teams to drive innovation
I believe in leveraging AI and system-driven thinking to push the boundaries of mobile development. Let’s connect to discuss cutting-edge iOS solutions, AI integrations, and scalable app architectures.
📩 Open to lead iOS roles, AI-driven projects, and thought leadership opportunities.
I’m a seasoned Principal Technical Support Engineer with over 18 years of experience resolving complex, high-impact technical challenges for enterprise clients across diverse industries.
My expertise spans Windows/Linux systems, cloud platforms (AWS, Azure), virtualization, and Enterprise Support practices. Throughout my career, I’ve worked on mission-critical issues, handled global escalations, and acted as the key technical bridge between support, engineering, and product teams.
I take pride in not only solving technical issues but also building strong customer relationships, reducing downtime, and helping teams grow through structured mentoring and knowledge sharing.
⚙️ Key Strengths:
- End-to-end incident management for high-severity cases (L3+)
- Root cause analysis and long-term solutions
- Escalation handling with product, R&D, and engineering teams
- Provide ideas to improve internal tools
- Training and mentoring junior engineers and support teams
💡 I believe in continuous improvement, clear communication, and using technology as a means to drive real business impact.
Let’s connect if you're looking to collaborate, solve tough challenges, or just exchange insights in the technical support and infrastructure space! 
The sole female athlete in athletics to qualify for the 1996 Summer Olympics in Atlanta, USA. Broke the national record 13 times, awarded Olympian of the Year by the King of Malaysia in 1996.
The possibilities are endless for those who believe.
23+ years of expertise in human resources with global exposure, covering Asia, Middle East and Africa region, worked in Shanghai and Dubai. Recently moved back to Malaysia. Align HR Strategy to the changing business needs and emerging trends. Embraces changes and build teams to achieve competitive edge. Successfully implemented strategic HR initiatives, driving organization development, enhancing engagement, managing change management, compliance & risk, managing performance management and building leadership bench strength. Build capabilities and leadership effectiveness to ensure readiness for change and transformation. 
Melvin Mun is a techthusiast with over seven years of experience in leading and delivering digital products and solutions in the banking industry. He is currently the Head of Innovation and Project Delivery at Hong Leong Bank Berhad, where he oversees the ideation, design, development, and implementation of innovative initiatives and collaborations to uplift business, process optimization, and expand banking horizon.
He has a proven track record of enhancing customer engagement, experience, and acquisition through digital channels and platforms, such as mobile banking, e-wallet, and open banking. He also has a strong background in electronics and communications engineering, which enables him to leverage cutting-edge technologies, such as IoT, AI, and cloud computing, to create value for customers and stakeholders. He is passionate about driving digital transformation and innovation in the banking sector, and constantly seeks new opportunities and challenges to learn and grow. 
