Company Info for gtnexus.com | IcebreakerMembers
With over 23 years of experience in product strategy, management, and business consulting, I am a seasoned product leader who is deeply passionate about structuring and solving complex problems, evolving strategic frameworks from specific insights, and simplifying everyday experiences for end users. In my last role, I was the Chief Product Officer at Setu, a fintech company that enables API-based infrastructure for financial services.
In my previous roles, I have led product teams and roadmaps across diverse domains such as retail, education, and lending, delivering high-impact and customer-centric solutions. Some of my notable achievements include driving self-service loan application flows at Lendingkart, creating the Sunbird open source learning platform at EkStep, defining unique and differentiated user experience interactions at abof and Myntra, and managing marketplace and planning areas at Myntra. I have also leveraged my analytical skills, customer relationship management, and domain expertise to partner with various stakeholders and drive business outcomes. I hold an MBA from IIM Ahmedabad and a BE (CS) from NITK. 
👋 Hello! I’m a Senior Software Engineer (backend) passionate about human-centered design and social impact. I have 7+ years of experience as a product engineer and technical lead, working with technologies such as Golang, PHP, PostgreSQL, GraphQL, Kafka, and DynamoDB. My goal is to build great products that serve the interests of their users.
In my role, I work closely with product, design, and analytics and other engineering team members to ideate and execute on new features. In addition to product-focused initiatives, I have also worked on infrastructure-focused initiatives, such as migrating from monolith to microservice architectures. 
I’m an award-winning Director of Customer Success with +10 years’ experience implementing strategy & large scale technology solutions that have vastly increased customer satisfaction, loyalty & retention for early growth startups & Fortune 500 companies in the SaaS B2B software industry.
The secret to my success is my ability to provide strategic direction, development & management of post-sales operations across all levels of the organization, from C-Suite executives to diverse Product, Customer Success, Sales & Professional Services teams. A cool - headed problem solver who is biased toward action, companies hire me to accelerate growth by developing strategies that maximize value & ensure customer satisfaction.
I began my career leading global SaaS implementations in the Supply Chain & Logistics verticals. Now you’ll find me building strong relationships with Executive - level internal & external stakeholders, designing high-value touch points that drive deeper customer engagement to +$1MM accounts & coaching teams to attain top performance goals.
Some other wins include:
• Being recruited by Forte’s C-level management to lead a high caliber customer success team & accelerate the company’s growth
• Being promoted at App Annie to help +60 Support, Sales & Professional Services team members understand the customer perspective & drive $2MM revenues
• 2021 President’s Club Award winner for building strong relationships with Enterprise customers & increasing Gross Retention
• Helping customers achieve record wins at Upsight, like increasing Gamesys’ ARR by 50% & creating Pokemon Go push messaging campaigns with 70% CTR
• At Tradesync, saving a $500M electrical contractor $300K / year by identifying & creating a tailored solution
Core Competencies:
🔹Trusted Advisor To C-Suite 🔸Strategic Direction & Actionable Insights 🔹Mentor, Trainer & Coach to Teams 🔸Customer Appreciation & Advocacy 🔹Relationship & Business builder 🔸Tier 1 / Enterprise / Strategic Customers 🔹Process Innovation 🔸Customer Engagement, Retention, Renewals & Expansion 🔹EBRS, QBRs, Success Plans 🔹Product Onboarding, Adoption & Usage 🔸Workshops & Training 🔹Mitigate risk 🔸Process Innovation 
Internal data platform @ MongoDB
Strategy and execution, data and analytics, products and programs, learning and enablement, work and life
Some fun things I’ve gotten to do in my career:
1. Get deep into all things data (analytics, management, security, etc.)
2. Run enablement programs reaching 8,000 individuals across 3,000 global organizations
3. Lead the integration of a portfolio of training content after an acquisition
4. Train data practitioners who’ve messaged me years later to thank me for launching their career
5. Volunteer to give talks on tech careers to students at NYC public schools
6. Represent the product/company at conferences
7. Give product talks at off-sites and local user groups
8. Mentor and be mentored by brilliant, empathetic, generous colleagues and thought leaders 
