Company Info for goretailgroup.com | Icebreaker

Company Info for goretailgroup.com | Icebreaker

Members

Florence Casuga - CHO, FLM

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🌞 Chief Happiness Officer 🌞 / 💎 Quality Assurance Inspector with MHJ 💎 / 🛍️ Retail First Level Manager 🛍️ / 🤝 Referral Leader 🤝 / 🎤 Emcee 🎤 / 🥿 Brand Ambassador with Mave & Chez 🥿

Jaymie Anderson

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People Business Partner at Censys 🧡

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Delivery Specialist

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🌟 Welcome to my LinkedIn profile! 🌟 I am a dedicated Customer Service Leader with a proven track record of building and leading successful teams while consistently exceeding customer expectations. With a background spanning both the retail and financial industries, I bring adaptability and expertise in managing diverse customer needs. My passion lies in developing training programs and empowering team members, which has been instrumental in driving positive outcomes and fostering exceptional customer experiences. 🔹 Professional Journey 🚀 Current Role Customer Experience Specialist at Matterport | Remote | 2023-Current As a founding member of the Customer Experience team within Matterport's Tourfactory division, I led a project aimed at enhancing customer support efficiency. I conceptualized and implemented a customer-facing FAQ section, bolstering support through a comprehensive knowledge base. By collaborating with cross-functional teams, I transformed complex information into a user-friendly format, complemented by video walkthroughs. This initiative garnered positive feedback, enhancing customer satisfaction. 🚀 Past Roles Customer Experience Specialist at Coinbase, Inc. | Remote | 2022 Fraud Specialist at Discover Card | Remote | 2021-2022 Manager/Owner at Go! Store | Multiple Locations | 2015-2020 📚 Education Bachelors of Science in Software Engineering (Currently Pursuing) Western Governors University Associates of Science in Criminal Justice | 2009-2012 Belmont College 🔹 What Drives Me I am passionate about fostering dynamic team environments, driving customer-centric solutions, and leveraging technology to elevate customer experiences. My journey continues to be shaped by a commitment to learning, adapting, and leading with empathy. Connect with me to explore how my expertise in customer service, team leadership, and process innovation can bring value to your organization. Let's connect, collaborate, and create exceptional customer experiences together! 🤝