Company Info for eswcapital.com | IcebreakerMembers
I’m a builder—of systems, strategies, and futures that keep humans at the center.
With roots in Human Resources leadership—including my ongoing service as an HR Officer in the U.S. Navy Reserve—I’ve spent over a decade aligning people with purpose through intentional, future-ready talent strategies.
Today, I lead The Pedagogy Institute (TPI), a mission-driven venture solving one of America’s most urgent challenges: the national teacher shortage. Through ethical, sustainable pathways like the J-1 and H-1B visa programs, we connect globally trained, culturally responsive educators with U.S. schools—bridging not just staffing gaps, but gaps in empathy, equity, and global perspective.
I’m also the author of The Fourth Wave: Humanity’s Last Competitive Edge and founder of The Fourth Wave Lab, a consulting and thought leadership firm helping individuals and institutions stay human—and competitive—in the age of AI. My work explores what must never be automated: judgment, empathy, and meaning.
Whether I’m building an international teacher pipeline, designing AI literacy programs, or guiding leaders through digital transformation, I bring the same core values: clarity, integrity, and a deep commitment to human-centered progress.
Let’s connect—especially if you care about education, talent strategy, or building ethical systems that serve both people and the future. 
A talented, forward thinking HR professional offering commitment, accountability, and integrity along with the latest in HR analytics and technology. I utilize my global HR expertise and tactical project management skills while placing the utmost value on people and community.
Passionate about the inclusion, success, and well-being of all employees; global and remote
Possess the experience necessary for the successful management of remote teams and people
Highly knowledgeable in HR/Payroll practices and solutions in North America, EMEA, & APAC
Successful management of HR activities during all phases of business; including mergers, acquisitions,
and divestitures
Diverse background in industries consisting of oil and gas production, global technology, and asset
management 
As an award-winning executive and business consultant, I specialize in transforming operations, enhancing customer experiences, and driving business scalability. With 10+ years of global leadership experience across technology, private equity, BPO, and hospitality, I specialize in streamlining operations, building world-class customer experiences, and solving meaningful business challenges preventing growth. I consistently deliver an industry-leading 26x average ROI for clients across industries, ranging from startups to Fortune 500 firms.
I excel at leveraging data-driven innovations, AI-driven automation, and Agile methodologies to create efficient, customer-centric organizations. Some key focus areas include:
• Delivering Results at Scale: Created more than $200M in client value through my consulting, leading global teams of more than 300 individuals, and implementing AI & automation strategies that improved efficiency by 40-70%.
• M&A and Private Equity Expertise: Directed the strategy, execution, and portfolio integration for more than 50 acquisitions, optimizing portfolio growth for billion-dollar firms while reducing costs.
• Customer-Centric Growth: Drove customer experience, success, and support transformations across distributed, omnichannel, 24/7/365 organizations, building 90% retention rates, 97%+ SLA attainment rates, and sub-15 minute ticket latency.
• Industry-leading ROI: Created innovative data-driven business models, unique enterprise architecture models, and award-winning value-analysis methods, delivering an average 26x ROI with sustainable, scalable solutions.
I believe in innovation, efficiency, and authenticity, helping companies navigate complex challenges, adopt future-proof strategies, and achieve exceptional results. 
