Company Info for enfincorp.com | IcebreakerMembers
With over 15 years of experience in the banking industry, I have developed a strong expertise in KYC, CDD, credit check, and operations. My goal is to help businesses and individuals achieve their financial goals.
As a Partner Onboarding Specialist at Mosaic, I performed risk-based decisions, approved monthly credit limits, gathered required documents, reviewed and verified submissions, and collaborated with internal and external stakeholders. I was able to successfully onboard new partners and exceed company standards. I also have experience in resolving customer issues related to crypto, payments, fraud, and account access, as well as initiating, processing, and funding consumer loans. I am a detail-oriented, proactive, and customer-focused professional who is always eager to learn and grow. 
š Welcome to my LinkedIn profile! š
I am a dedicated Customer Service Leader with a proven track record of building and leading successful teams while consistently exceeding customer expectations. With a background spanning both the retail and financial industries, I bring adaptability and expertise in managing diverse customer needs. My passion lies in developing training programs and empowering team members, which has been instrumental in driving positive outcomes and fostering exceptional customer experiences.
š¹ Professional Journey
š Current Role
Customer Experience Specialist at Matterport | Remote | 2023-Current
As a founding member of the Customer Experience team within Matterport's Tourfactory division, I led a project aimed at enhancing customer support efficiency. I conceptualized and implemented a customer-facing FAQ section, bolstering support through a comprehensive knowledge base. By collaborating with cross-functional teams, I transformed complex information into a user-friendly format, complemented by video walkthroughs. This initiative garnered positive feedback, enhancing customer satisfaction.
š Past Roles
Customer Experience Specialist at Coinbase, Inc. | Remote | 2022
Fraud Specialist at Discover Card | Remote | 2021-2022
Manager/Owner at Go! Store | Multiple Locations | 2015-2020
š Education
Bachelors of Science in Software Engineering (Currently Pursuing)
Western Governors University
Associates of Science in Criminal Justice | 2009-2012
Belmont College
š¹ What Drives Me
I am passionate about fostering dynamic team environments, driving customer-centric solutions, and leveraging technology to elevate customer experiences. My journey continues to be shaped by a commitment to learning, adapting, and leading with empathy.
Connect with me to explore how my expertise in customer service, team leadership, and process innovation can bring value to your organization.
Let's connect, collaborate, and create exceptional customer experiences together! š¤ 