Company Info for easypost.com | IcebreakerMembers
I have over 18 years of experience working in tech. As a Product and Design leader I have a strong expertise in user experience design and product strategy. I have been a Player/Coach at six tech startups and counting. I’ve also assembled Product and Design teams from scratch. I’ve worked at both B2B and B2C companies. I’ve built many products spanning all the way from the CRM, Sales, and Marketing space to more technical APIs/Developer Tools.
I collaborate with senior leadership, engineers, marketers, and customers to define, create, and ship our most important product experiences. I manage the business of our product, craft and execute strategic product planning, and nurture and retain high-performing product managers and designers. I also plan, shape, and execute with agile methodologies and sprints, ensuring that we deliver quality products that meet user needs and provide a seamless and engaging experience. 
I am a forward-thinking Technology Executive with a proven track record of driving revenue by delivering innovative technology solutions and optimizing engineering efficiencies by measuring and streamlining SDLC processes. I excel at bridging the gap between technical and business teams to build and execute on technology and product roadmaps. I am a resilient, innovative, dynamic technology leader with a high Emotional IQ. I build high-performing teams and foster a culture of innovation, commitment, inclusion, purpose, and continuous learning.
I have startup and large enterprise experience with the rare ability to adapt best practices from each to achieve transformative results.
I am a servant technology leader that mentors & nurtures future digital & technology leaders but I'm always willing to roll up his sleeves to support the team.
Deep experience in Cloud solutions, Various Architectures (Microservices, Monolith, Mobile, Distributed, etc), B2C and B2B E-Commerce, Payment technologies (Credit Card Processing, B2B Line of Credit, P-Cards, Tokenization, ACH, PCI, EMV, P2PE, AML, KYC, Bank Accounts, Invoicing/Reconciliation), AI/ML, Cybersecurity Programs, Regulatory Compliance (PCI, SOX, SOC, CCPA, KYC, AML), Process Improvements (Agile, Automated Testing, CI/CD), Mobile technologies, Supply Chain, Subscriptions, Merchandising, and Pricing. 
I build scalable, data-powered platforms and lead teams that deliver real results. My focus is on systems where performance, cost efficiency, and reliability matter — and where tight coordination across product, engineering, and business is the only way through.
At Heap (by Contentsquare), I led the shift to a decoupled storage–compute data platform, resulting in:
• $2M+ in annual cost savings
• 60× faster ingestion
• 25% reduction in COGS
• Sub-second query performance across 3M events/sec and 1B+ events/month
That effort set the tone for how I approach product leadership: deeply technical, outcome-focused, and aligned with long-term scale.
Since then, I’ve continued driving foundational improvements across infrastructure, compliance, and team design:
• Cut platform costs by another $2M/year, reducing our cost per million events by over 50%
• Launched a fully EU-hosted platform, enabling expansion into regulated markets and generating >$1M in new ARR
• Brought customer data delivery times down from hours to under 30 minutes, while halving support volume
• Closed every critical privacy and security gap to earn our first ISO certification
• Built and scaled a new product team, hiring 3 PMs and mentoring junior talent into leadership roles
• Drove research and buy-in for a unified data architecture, defining the technical path forward
What I bring:
• Clarity in decision-making when tradeoffs are complex
• Steady focus under shifting priorities and high stakes
• Alignment across product, engineering, and business
• Momentum that turns ambitious plans into delivered results
I advise growth-stage companies on balancing retention, customer demands, and scale — especially in the chaotic moments where everything feels on fire. 
