Delta CX | Customer-Centricity as Business Intelligence •

CX is storytelling. Delta CX presents a time-tested, thorough model that helps you establish values, vision, strategies, and goals. Reduce business risk through redefined products, services, and customer experiences. UX and user experience is part of Delta CX.

2 members

Contact info

Link

deltacx.com

Members

Debbie Levitt 🐦‍🔥

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3rd+

Auth to work in USA (American citizen) and EU (legal resident of Italy). Open to remote work anywhere. Will consider hybrid work around the EU. Why isn't FAANG on my resume? FAANG companies tried to recruit me, but I declined; difficult to find a Facebook, Meta, Apple, Google, or Amazon job that aligns with my ethics. ***LI loves to not show my posts to people. You can follow me here, but if you want to see something I post or announce, please follow me elsewhere! CX/UX links at dcx.to. LifeAfterTech.info Resources page for those links. Free Discord communities, mailing list, plenty of non-algo ways to connect. How fast does your company need to change? Improve customer and user experiences? Achieve business goals? More efficiently, less risk, less waste? FAST, right? That's my specialty. I'm a problem-finder and problem-solver who starts getting it done within weeks of being hired. Clients gave me the nickname "Mary Poppins" because I fly in, fix everything I can, and sing a few songs. I can make a 1-yr plan, 2-yr plan, etc., but we also need to be Agile. That plan is probably going to change as we change and evolve. I go into jobs knowing that sometimes, I only have 3-12 months there, and I can be cut early if I'm not making the changes that are expected. These companies expect problems to be understood and fixed. They expect UX teams to be changed, improved, and fixed. They expect bad relationships between departments to be fixed. They expect strategy where there wasn't any. They expect standards, process, and quality where it was inconsistent on a good day. And they expect it within weeks of me starting. I can make a 2-year plan, but I have to make tremendous and palpable change immediately. I have to fix systems and records. I have to keep people from quitting and move them to the right job for their abilities. I have to make it a place where people want to tell people to come and work. I have to improve quality and process. I have to upskill people. I've done this many times, and I had to fix a lot of things within weeks of starting the job. How long can people wait for change? Not long. I set houses in order in record time. I'm hired to put out fires. I'm happy to make a multi-year plan and see it through. But in a world going fast, fast, fast, what can I do within weeks or a few months of being hired? Let's talk.

Uddipta Mahanta

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3rd+

UX Researcher & Designer | MS-HCI