Databook - Guided Selling for Enterprise Sales & GTM | Icebreaker

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Databook - Guided Selling for Enterprise Sales & GTM | Icebreaker

Databook - Guided Selling for Enterprise Sales & GTM

Databook - Guided Selling for Enterprise Sales & GTM

Databook is the leader in guided selling and agentic workflows for enterprise GTM teams. Purpose-built to support the largest, most complex sales motions, Databook helps companies win more transformational deals and build the next generation of 10x sellers.

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databook.com

Members

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6+ years of experience in customer service, people operations, client relations, event planning, and operations management at companies from boutique hotels to large corporate operations. I am an expert in forming a lasting relationship with high-value clients and improving the bottom line. I attended Cornell University, the #1 hotel school in the world, where I developed strong business acumen and world-class customer service skills. RELATIONSHIP MANAGER My natural talents are connecting with people and building trusting relationships. I'm very friendly, helpful, and doing what it takes to build long-lasting relationships. I take a lot of time to get to know clients and figure out precisely what they need instead of just giving them the basics. I enjoy getting to know clients as people, not only as business associates. As the youngest manager on leadership teams, I’ve worked for a five-star, five-diamond luxury property, and managed events for C-level executives, Investors, professional sports teams, VIP entertainment. CUSTOMER SUCCESS PROVIDER You will find me organized, driven, bilingual (English/Spanish), and a people-oriented individual. I like being around people, and I want to see them have exceptional service experiences. I have spent my whole career in customer success and always go above and beyond to ensure clients are happy and that their experience exceeds expectations. As part of my leadership development, I had the good fortune of working for Directors of world-class luxury hotels. They taught me how to go above and beyond for clients and stay calm under pressure to ensure high client satisfaction. These customer service leadership behaviors are now part of my DNA. REVENUE GENERATOR I am proud of my impeccable credentials improving profitability through high client retention. Most recently, I increased sales by $200K through up-selling services. OPERATIONAL EXCELLENCE CHAMPION I am a natural problem solver with a curious mindset. You’ll find me to have a high degree of competence using spreadsheets and data to make decisions and improve efficiencies. Danielle Reed DLr252@cornell.edu “Your customer doesn’t care how much you know until they know how much you care.” Damon Richards

Michelle Gonzalez

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CVP and Global Head of M12, Microsoft's Venture Fund, Board Member

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Alice is an operational leader with 25+ years technology industry experience. High-energy senior operational executive with extensive experience developing and driving strategies for aggressive revenue growth, building and leading large multifunctional teams, and implementing discipline and scalable operations during periods of transformation and scale. Alice has experience managing 2.5B+ P&L and leading M&A and post-merger integrations. Known for successfully cultivating new business and strengthening long-term partnerships through outstanding customer satisfaction, flawless execution, and innovative strategic thinking. A frequent speaker on the topics of Go-To-Market, Sales, Growth, Culture, Diversity, and Women in Leadership. She holds board positions at Cielo, the world's leading provider of recruitment process outsourcing (RPO) solutions and Sift, the #1 digital trust and safety platform. Alice is passionate about creating purpose-driven organizations and developing great cultures and workplaces. She was honored with the Silicon Valley Woman of Influence award in 2015 for her contributions and success in the tech industry. Alice is a frequent speaker on the topics of Go-To-Market, Sales, Growth, Culture, Diversity, and Women in Leadership. Alice's areas of expertise include Go-To-Market | Sales | Marketing | Scaling | Hyper-Growth | Technology | Data | Digital Transformation | Culture | Leadership | Diversity | Change Management | Strategy | Enterprise | B2B | SaaS | Cloud.

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As a tech consultant and product engineer, I have over 15 years of experience in designing and implementing scalable, redundant, and geo-distributed architectures. I have co-founded multiple startups, contributing to their growth and innovation with my full-stack engineering and product development skills. I have recently worked on blockchain transaction monitoring at scale, focusing on digital asset compliance and risk management. I have also worked on innovation management, driving the development of innovative solutions for various domains. I am passionate about optimizing existing architectures, enhancing efficiency and performance, and solving complex technical challenges.

Elliott Robinson

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19 years of international experience investing in and partnering with world class entrepreneurs and the technology companies that they lead. Six years focused on Series A and B investments followed by eleven years and counting focused on growth stage series C, D and E opportunities. Currently investing across the spectrum of Cloud Software, Consumer Internet, and Frontier Tech. Check size between $20M and $200M.