Customer Imperative | Customer Success for B2B SaaS | Icebreaker

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Customer Imperative | Customer Success for B2B SaaS | Icebreaker

Customer Imperative | Customer Success for B2B SaaS

We help B2B SaaS companies scale revenue faster with a customer-first approach, by deploying customer-centric teams, processes and automation.

3 members

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customerimperative.com

Members

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Experienced Customer Success & Operations Leader -- Passionate Team Builder, Customer Advocate, and Revenue Driver. Highly customer-centric with excellent relationship building skills as evidenced by consistently achieving retention, renewal and upsell objectives for companies that range from VC-backed start-ups and fast-growth companies to multibillion-dollar global corporations. Skilled in conceptualizing innovative ideas, building and growing teams, developing processes for success, while optimizing team and customer performance. Specialties: * *Customer Success *Strategic Planning *Customer Onboarding *Renewals *Expansion & Upsell *Customer Journeys *Customer Advocacy *Team Leadership *Professional Services * Key account expansion * Start-up Operations * Contract negotiations * Software as a service (SaaS) * P&L management * Online revenue models (CPM, CPA, CPC) * Direct Marketing Programs: including database marketing, email programs, customer acquisition, development & retention.

Kristi Faltorusso

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I help Customer Success Professionals and Leaders improve retention, growth and advocacy to drive business impact. Sharing my learnings and journey from CSM to CCO. | CCO at ClientSuccess

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I’m a tech executive and entrepreneur passionate about growing businesses, building high-performing teams, and delivering value for customers. Over the past 20+ years I’ve built and led post-sales customer success, services, support and account management teams across a range of companies—from bootstrapped startups to publicly traded enterprises, $1M to $600M in ARR. My expertise lies in driving customer retention, expansion, and channel-led growth.