Company Info for customercentria.com | IcebreakerMembers
A marketing & digital industry professional with over 18 years of rich experience in Customer Experience Transformation, Marketing technology consulting, eCommerce Business Intelligence, Project Management, Business Development & CXO client relations, Strategic Alliances, Integrated Digital solution and Television & Print media consulting.
My experience extends across multinational companies, global networks and entrepreneurial organisations that provide services to clients across Asia Pacific, Australia & New Zealand & United States regions along with India and digital 1st companies. I have experience in working across diverse skill sets at collaborative, multifunctional, diverse and innovative environments.
I am skilled with domain knowledge of eCommerce & marketing/experience cloud technologies, Marketing Automation, Data & Analytics, Communication creatives & Technology Implementation. I am an acknowledged marketing and ecommerce cloud technology solutions reseller. New region expansion, revenue generation and strategic alliances are my key responsibilities in the current engagement. Some of my KPIs include eCommerce technology platform sales and customer experiences solutions implementation deliveries and managed services management for clients of Solveda.
I drive channel partner relations with key technology players like Adobe, Salesforce, HCL (Ex-IBM), Acoustic (Ex-IBM) & Oracle across marketing/experience cloud solutions.
I have designed and executed training programs for organisation level & CXO level employees/stakeholders/Owners. These training programs are focused towards people knowledge and empowerment on digital learning & business transformation in the “Digital 1st” world. 
Gaurav simplifies complexity in MarTech and CX to deliver scalable outcomes, guiding global brands and tech teams with execution-focused leadership.
Currently, as a Practice Leader at Adobe, he educates and partners with business and technology leaders on the vision and possibilities of GenAI, AI in the realm of CX transformation.
He has progressive experience in leading and delivering digital experience solutions across various industries and use cases, with the aim of enabling extraordinary customer experience, maximizing customer lifetime value, and shifting organizations towards customer centricity.
With a strong background in product management, business development, sales consulting, and software development and having worked at conglomerates and startups alike, he is a prolific writer and speaker sharing his insights on customer experience orchestration and engagement. 
