Welcome | Coast Capital Savings | Icebreaker

Welcome | Coast Capital Savings | Icebreaker

Members

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Product Manager @ FISPAN

Bridgette Leeson, RHN, PMP®

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Customer experience (CX) leader with over 10 years in CPG, driving brand growth through strategic positioning, storytelling, and customer loyalty. Expert in building collaborative, high-performing teams that consistently exceed business goals. Proven track record in implementing automation, workflows, and self-service tools to elevate CX. Skilled in consumer trend analysis, strategic planning, and project management—committed to creating lasting impact. Key Strengths & Expertise: Leadership & Team Management: Experienced in hiring, training, and mentoring teams, both professional and non-professional, fostering high levels of engagement and performance. Project & Program Management: Skilled in developing and executing detailed project plans, managing budgets, and ensuring timely delivery of complex initiatives. Client-Focused Strategies: Expertise in improving client satisfaction and retention through tailored training, proactive support, and creating user-centric resources. Risk & Issue Resolution: Strong background in quickly identifying risks and resolving issues with minimal impact, ensuring business continuity and optimal outcomes. Process Optimization: Adept at developing and refining policies and procedures that streamline operations and mitigate operational risks. Professional Credentials: Project Management Professional (PMP)® 10+ years of leadership and management experience CSNN Registered Holistic Nutritionist Key Achievements: Client Support Excellence: Maintained a 96% CSAT score by providing exceptional, client-first support that resolved issues with speed and precision. Client Retention & Education: Boosted client retention by 20% through proactive engagement, including personalized training sessions and product webinars. Strategic Focus on Paid Media and Email: Ran promotions that generated 1,389 new email subscribers, 2.7x higher than average. Paid media drove 37% of total revenue, marking the highest promo revenue contribution YTD. Training & Empowerment: Led client-focused webinars and workshops that increased user adoption by 30% and empowered clients to troubleshoot and solve issues independently. High-Performing Teams: Managed a support team that achieved a Net Promoter Score (NPS) of 74%, consistently surpassing KPIs and setting new benchmarks for service excellence.

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Director - CBRE National Investment Team Vancouver

W. Quinn Toyoda

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Software Engineer

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As a Digital Content Professional with a passion for design, I am dedicated to creating simple and intuitive user-centric journeys that effectively communicate a brand's message. With over 10 years of experience in marketing and a certified Project Manager (PMP), I have a wealth of knowledge in delivering complex marketing campaigns and digital projects. My PMP experience allows me to effectively manage scope, time, and resources, ensuring that projects are delivered on-time, within budget and to the satisfaction of all stakeholders. In addition to my marketing experience, I also have expertise in front-end development, I have a strong foundation in HTML, CSS, and JavaScript, and I'm always searching for ways to stay up to date with the latest trends and technologies. My skills in front-end development, combined with my PMP experience, allow me to deliver not only visually stunning but also technically sound digital projects. I am an experienced problem solver with a continuous improvement mindset to user experience that work to make the design process as seamless as possible. I am passionate about staying on top of the latest industry developments and am always looking for opportunities to collaborate and network with other professionals in the field. Let's work together to create beautiful and effective digital content. I would love to connect and share our experience and ideas

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Azure Solutions Architect Expert Microsoft Certified Senior Business, IT Director with experience in IT Governance Frameworks, Cloud Services, Security, Program Management, Infrastructure / Architecture Services and IT Staffing. Advanced knowledge of Technology enhanced by 20+ years of experience in Finance, Public and Private services and a passion for helping people. Specialties include IT transformation program management, technology reviews, large scale staffing projects and operational management.

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Ecommerce Leader

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Global leadership and organizational development leader experienced in governance, strategy, and change management.