Company Info for cnemedia.com | IcebreakerMembers
► Accomplished project and people leader with 20+ years of experience driving growth as a project manager, strategist, and UI developer. Known for making work fun while uniting teams from 5-25 across the US, UK, Ukraine, and India.
► Increased mid-market customers by 93% without adding headcount, and reduced crucial support task durations from weeks to minutes, saving >$360k per year.
► A relentless customer service advocate and natural collaborator, equally at home interfacing with senior executives, clients, engineers and designers.
► Known for being organized, versatile, bringing a ‘can do’ attitude, fostering a fun yet accountable company culture, and positively impacting the bottom line through customer acquisition and expansion as well as employee retention.
► Notable accomplishments:
★ Executed weekly data reviews which improved metrics for our top ten clients by over 10%.
★ Led Solutions team in closing, onboarding and expanding Fortune 100 companies and world-class clients such as Atlassian, Citi, MongoDB and Splunk, creating >$2MM in revenue over first 1-2 years.
★ Increased the percentage of candidates interviewing for high-signal roles by 130% in 2023.
★ Achieved highest manager rating in annual performance reviews.
★ Pioneered product management meetings, resulting in 10% gains in conversion and user retention from 2019 to 2021.
★ Fostered a culture of collaboration, compassion and excellence, resulting in all-time-high technology team job-satisfaction ratings of over 90% in bi-annual surveys.
★ Managed partner relationships resulting in $1.5M new annual revenue.
► Expertise: Team Leadership | Project Management | Solutions Engineering | Hiring Acumen | Mentorship | Data-Driven Decisions | Client & Partner Relations | Culture Development | Execution Focus | User Experience
► Avid traveler, drummer, student of consciousness and dreams, endlessly fascinated by what makes people tick.
► Drop me a line at bbeban@gmail.com 
