Company Info for citihub.com | IcebreakerMembers
A cross-functional Customer Success, Customer Support, and Service Delivery leader who is passionate about using technology, process, and deep learning to solve customer problems and bring order from chaos.
Technology Leadership:
ITIL-certified IT professional with a proven record of working across business and technology to resolve issues, drive successful change, and develop attainable solutions. Extensive experience in Customer Success and Service Delivery for technology, financial services, consulting, and manufacturing companies.
People Leadership:
Leader and mentor with a proven record of team-building, mentorship, framework development, and working across silos and geographical boundaries to build successful teams, develop customer collateral, and drive successful customer outcomes in fast-paced, distributed environments.
Project Leadership:
Project and program manager with a successful background driving successful IT and Change Management programs to completion on-time, on-budget, and to customer satisfaction.
Specialties:
Service Delivery - Customer Success - Customer Success Leadership - Project/Program Management - Process Development - Process Re-Engineering - Strategic Alliances & Partnerships - Product Development & Enhancement - Consulting Services - Service Offering Development - Professional Services - Solution Sales - Root Cause Analysis - Solution Delivery - Software Implementation - Public Speaking - Thought Leadership 
