Process Intelligence, AI, and Process Mining | Celonis | Icebreaker

Process Intelligence, AI, and Process Mining | Celonis | Icebreaker

Members

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Project Manager @ Lime | Former Tweep |

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Think out of the box!

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Product Manager @ Facebook

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Digital Transformation at PepsiCo

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Customer Films & Photography at Salesforce

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I am a trailblazing force in driving customer success, protecting baseline revenue, building a strategy for customer adoption, value, and growing teams for scale. I am known for the following: ♦AWARD-WINNING CUSTOMER SUCCESS AUTHORITY♦ Recipient of the 2018 Forrester Customer Experience Program of the Year and the 2016 Global Award for Customer Success Leader of the Year. Presidents Club honoree. ♦VISIONARY MASTERMIND♦ Pioneered Customer Success, Services and Customer Experience divisions at Anaplan, and built Customer Success for scale at Celonis NA. Orchestrated game-changing strategies that propelled NRR, Adoption, Value, and Services. Designed agile playbooks for competitive customer success, steering implementation, adoption, and expansion while ensuring results. ♦ORGANIZATIONAL BUILDER & INNOVATOR♦ Architected an ultra-performance culture, embedding processes, structure, and tools into customer success, support, services, and CX. Fostered a collaborative, authentic, inclusive ethos guided by unwavering values. 91% engagement score within my teams at Celonis, 35% higher than the rest of the organization. === STRENGTHS & EXPERTISE === ♦ Customer Acquisition & Retention ♦ Customer Health ♦ Customer Journey Mapping ♦ Value Methodology ♦ CX & CSM Strategy ♦ CSAT & Health Score Improvement ♦ Talent Recruiting & Management ♦ Data-Driven Insights & Analytics ♦ Customer Loyalty & Branding ♦ Enterprise Transformation ♦ Customer Operations (Coverage, Segmentation, Compensation, Value Selling, Pricing)♦ Software & Services Implementation ♦ Value Advisory ♦ Support

Javier Sanchez Moral

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COO @ Senniors | Improving people’s lives at home | +health +time +home

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Chief Technology Officer at VideoAmp, Ex-Google and Celonis

Kendrec Ferrara

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Innovative Voice Solutions

Panayiotis Vitakis

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Tech executive with extensive experience scaling global organizations in high-growth enterprise B2B software companies. Passionate about delighting Fortune 500 customers by leveraging technology to deliver exceptional business outcomes. Member of executive teams that raised +$1B of venture capital to support aggressive go-to-market strategies and growth. Builder and leader of high performing global teams.