Company Info for celcom.com | IcebreakerMembers
As a Talent Acquisition Partner with a decade of experience, I have developed a keen eye for identifying, attracting, and engaging qualified candidates through digital technology best practices and innovative platforms.
I have also contributed to the HR transformation and change management projects, championing the SAP and Oracle recruitment modules from the project rollout, implementation, and enhancement phases. In addition, I have designed and implemented efficient recruitment and onboarding content and structure, as well as generated new ideas and explored new channels for recruitment marketing and employer branding.
I enjoy working in a vibrant, cultured, and dynamic environment, and I strive to deliver A-class candidate experience and service excellence to the organization. Pleased to meet you, let's connect! 
I’m a marketer at heart who’s grown into a digital operator - a curious problem-solver who loves rolling up my sleeves, simplifying complexities, and making things work.
Over the last 20 years, I’ve worn many hats across telco, banking, and software, blending strategic vision with hands-on execution. Driving digital transformations, commercial growth, and operational uplifts that bring structure, speed, and purpose.
At CelcomDigi, I lead Digital Operations for Next-Gen Services, streamlining and building a rhythm behind digital growth, leading high-impact projects, and shaping governance frameworks that lift both experience and efficiency.
What keeps me going are people and progress, turning challenges into momentum, rethinking journeys, bringing new ideas come to life, and shaping teams into believers.
A few milestones along the way:
• Project led a post-merger harmonization of Digi and Celcom contact centre operations, enabling 20M customers to be served through a unified model.
• Doubled Citibank’s online acquisition share for credit cards within nine months.
• Built ASEAN GTM and pipeline strategies for SAS, driving regional adoption and growth.
• Launched Celcom’s first Developer Program, helping 30+ app startups commercialize within the telco ecosystem.
• Defined and launched new e-commerce platform and self-serve journeys, reshaping how Digi customers buy and engage online.
• Strengthened prepaid base management and lifecycle strategies through agile squads, improving usage and retention.
I've learned that digital success is rarely about technology alone, it's about rhythm, collaboration and clarity. Those are the things I build wherever I go. 
Dr. Mazlan is the CEO and co-founder of FAVORIOT Sdn Bhd, an IoT company. He is a recognized thought leader in the IoT industry, having been listed as a top 50 influencer by several organizations. He has extensive experience in the telecommunications industry, including as a CEO of REDtone IOT, a senior director at MIMOS Berhad, and various senior management positions at CELCOM.
Dr. Mazlan has also worked as a professor at several universities in Malaysia. He holds a BEE from Universiti Teknologi Malaysia, an MSc in Telematics from the University of Essex, and a PhD in Telecommunications from Universiti Teknologi Malaysia.
He is a frequent speaker at IoT, IR 4.0, Smart Cities, and telco conferences and serves on the Industry Advisory Panel for several universities. He is also a TEDx Speaker and has received an Honorary Doctorate in Electrical Engineering from UTHM.
He is currently serving as the Deputy Chairman of the Malaysia IoT Association for the 2024–2026 term. 
Experienced Fraud Prevention Specialist with a demonstrated history of working in the internet industry. Skilled in Risk Management, Team Management, Banking, Team Leadership, and Customer Service. Strong finance professional with a Bachelor of Arts - BA focused in Commercial Photography from Limkokwing University of Creative Technology.
Experienced Compliance Officer with 17 years in finance, banking, and customer service. Proven expertise in regulatory compliance, risk mitigation, and resolving complex customer issues. Strong leadership abilities, with a focus on mentoring teams and fostering a positive work environment. Excellent communication, negotiation, and critical thinking skills, excelling in high-pressure situations. Finance professional with a Master in Business Administration, focused in marketing from UNITAR International University. Committed to achieving organizational objectives through effective time management, proactive problem-solving, and collaborative teamwork. 
As a Search Operation Specialist at ByteDance, I leverage my analytical skills and data analysis expertise to improve user search experiences. I analyze queries, classify and optimize search needs effectively, and provide real-time, accurate data insights to support search engine strategy development. I also conduct Root Cause Analyses (RCAs) to identify inefficiencies and improve operational performance. In addition, I collaborate with cross-functional teams to refine data for search optimization and ensure security standards are upheld. I am passionate about fostering collaboration, productivity, and morale within the team, and I lead team-building initiatives to achieve these goals. With a diploma in Mechanical Engineering from SEGi University, I bring a unique perspective and skill set to the role, combining technical knowledge with analytical and leadership abilities. 
