Company Info for baltimoresun.com | IcebreakerMembers
As a software-as-a-service (SaaS) Delivery and Support Consultant at RouteSmart, a leader in vehicle route optimization software technology, I manage relationships with our clients by providing expertise in the setup, implementation and ongoing technical support and training for RouteSmart Online.
I pride myself on being a forward thinker who is adept at finding creative solutions that will help our clients achieve their goals. I enjoy providing insightful ideas based on my technical and industry knowledge. I am a conscientious worker and a critical thinker who is comfortable working both collaboratively and independently. My strong verbal communications skills enable me to establish an immediate connection with our clients, so that we can work together to identify and achieve their goals.
I have developed a reputation among my colleagues and clients as being a diligent and dependable media and data-focused professional who can apply my experience across a variety of roles, including client relationship management, training, project management, sales management, consulting and finance. My clients’ success is my passion. Working with external or internal customers, my goal is to provide the tools and training to accomplish the task at hand and exceed their goals. Their success leads to my success, and that of our company.
The genesis of my career with RouteSmart came after spending nearly eight years in newspaper management in a variety of positions and an additional 15 months in a SaaS role. RouteSmart offered the perfect opportunity to blend my expertise and experience, which I apply in my current role with both our U.S. and international newspaper clients.
Specialties:
Customer relationship management
Strategic planning
Project management
Training
Data analytics
Problem solving
Software implementation and integration
Disciplines/areas of expertise:
SaaS
Newspaper circulation: home, single copy, total market coverage (TMC)
Route planning & optimization
Senior communications strategist skilled at building audience with the power of well-crafted information to drive engagement. Fluent in storytelling through text and visuals, social media, analytics and other new media. Media relations Rolodex built on journalism experience and network.
Specialize in ideas, solutions, seeing outside the box, suggesting simple but often overlooked strategies that unite the team and propel the project forward without unnecessary drag.
Worked, traveled and/or lived in Boston, New York, Washington, the Midwest, Canada, the Middle East (Jerusalem, Gaza, West Bank, Egypt, Lebanon, Syria), Asia (Japan, South Korea, Thailand, Bali), Australia and Europe (including Russia and Ukraine), and most recently, Africa (Nigeria, Mozambique, South Africa).
Management expertise in:
• Editorial and content strategy
• Response to breaking events
• Innovation
• Multimedia storytelling
• Social and analytics
• Content partnerships
• Blending skills of diverse staff
• Budget and financial planning
• Marketing and product development
Subject expertise in:
• Higher Education and International Students
• Gender, Women and Family
• Environment
• Federal Government and Policy
• Foreign Policy, Terrorism, Defense
Focused on audience engagement, brand enhancement and expanded visibility on digital platforms. Focused on revenue growth to support program and staff expansion. 
Strategic product marketing leader with 10+ years of experience building highly collaborative and effective teams that drive growth for B2B tech organizations.
Specialties:
Strategic planning, B2B tech marketing, product marketing, product positioning, go-to-market strategy, marketing execution, developer marketing, partnership marketing, brand strategy, team building and collaboration, agency/vendor management
Industries:
Technology, AI, Data Protection, Computer & Network Security, Data Security, Advertising Technology, Interactive Media, Education 
