Company Info for accessbankplc.com | IcebreakerMembers
I am a Customer Experience and Quality Assurance leader, passionate about driving service excellence through data-driven strategies, operational improvements, and team empowerment. With a strong foundation in customer service and a proven record leading quality initiatives at scale, I specialize in optimizing customer interactions, strengthening compliance, and elevating frontline performance.
In my current role, I lead quality assurance, coaching, recruitment oversight, compliance audits, and process optimization for a dynamic contact center operation. I leverage analytics and customer insights to inform strategy, improve service outcomes, and foster a culture of continuous improvement and accountability.
Beyond my core responsibilities, I am driven by intellectual curiosity and a commitment to continuous learning, staying at the forefront of customer experience trends and innovation. This mindset enables me to bring fresh perspectives and strategic ideas that create meaningful business impact.
I thrive in environments that demand strategic thinking, agility, and a relentless focus on customer satisfaction, and I am motivated to help organizations transform their service delivery and achieve lasting results. 
Professional Business Development Manager / B2B Sales Manager with over 15+ years of experience in Banking, Sales, and Marketing.
Resourceful Economics (BSc) graduate with certifications in Project Management, and Data Analytics, as well as a working knowledge of Excel, Tableau, Spreadsheet
Leading multi-functional (Product, engineering, sales, and support) team of up to 10 people to identify business needs, build meaningful solutions to increase accuracy, process optimization, and surpass 100% stakeholder expectations.
Spearheaded a team of developers to create two Fintech apps at various times, generated over $400,000 in revenue, and onboarded 100,000+ users.
Extensive experience in project planning, execution, and evaluation in a variety of sectors. With a track record of success in establishing and implementing innovative initiatives that support the organization's strategic objectives.
An effective leader who has demonstrated the capacity to supervise and lead high-performance teams in order to achieve utmost success in achieving company goals in a highly competitive business environment.
Detail-oriented Manager that is passionate about assisting businesses in growing. Setting objectives and creating plans for business and revenue growth. Create new target market initiatives analyze, plan, and implement. Research prospective accounts in target markets; follow up on leads and guide the team through the sales cycle. 
I'm Chukwudum Obi-Nwosu, a resourceful and innovative IT professional with a strong track record in customer service, operations, IT support, and project and product management.
My experience spans multiple roles, including as a Technical Lead and Technical Support Engineer at Tek Experts, where I delivered advanced technical troubleshooting, and problem-solving solutions, and seamlessly integrated Microsoft tools and technologies. I have a knack for breaking down barriers between functions and businesses, communicating clear value propositions, and driving momentum toward achieving set goals.
I am also certified in CompTIA Security+, Lean Six Sigma (Yellow Belt), Google UX Design, and Product Management.
Throughout my career, I have demonstrated the ability to manage critical issues, set client expectations, and devise and implement action plans. My experience in training support engineers and contributing to knowledge management initiatives has honed my leadership and mentorship skills.
I am open to new opportunities to leverage my skills in IT operations, project management, and customer service. I am particularly interested in roles that will allow me to innovate and solve complex problems while providing opportunities for continuous learning and growth. As a seasoned Relationship Manager with over 3 years of experience in banking, finance, and the energy sector, I combine data analytics, financial modelling, and strategic insights to drive business growth and create value for clients. My expertise includes delivering tailored financial solutions, leading high-impact projects, and managing relationships with industry giants in the Energy Sector.
Currently pursuing the Certified Business Analysis Professional (CBAP) certification, I’m passionate about utilizing advanced analytics and predictive modelling to solve complex business challenges. I have a proven ability to leverage data to optimize credit risk analysis, customer segmentation, and financial decision-making. With hands-on experience in Python, R, SQL, and data visualization tools like Power BI and Tableau, I bridge the gap between data and business outcomes.
Key Achievements:
• Structured and led financing for high-profile energy projects.
• Supported clients through intricate financial transactions, focusing on project financing and risk management.
• Played a pivotal role in securing long-term partnerships with major clients in the energy sector by offering data-driven financial insights.
I’m passionate about making data actionable and helping businesses thrive through strategic financial partnerships and innovative solutions. 
