Company Info for 451agency.com | IcebreakerMembers
Lindsay is currently a Senior Account Manager for EPAM Systems, focusing on creating business value for her clients through providing powerful digital end to end experiences. She has over 6 years in business IT consulting working with various Healthcare, Life Sciences, and SLED clients. Her passion is to provide the best user experiences possible at the intersection of strategy, design, and technology to digitally reinvent businesses.
Prior to joining EPAM, Lindsay spent 5 years at IBM aligned to the Customer Transformation practice within Consulting Services. During that time, she held several roles delivering across the portfolio of IBM services in areas such as IT and Devops Transformation, Digital Change, Contact Center Experience, Data Strategy/Analytics, Watson Virtual Agent (web and voice), and Salesforce implementations across public market clients. 
People-first UX researcher, DEI leader, and multidisciplinary team player committed to crafting experiences that satisfy end users and impact business metrics.
In 2020 I made a career switch and joined HubSpot's competitive UX rotational program. I learned on the job while experiencing several product environments, and found a love for UX research and user advocacy.
Before that, I spent five years building the company's DEIB programs alongside leadership and individual contributors, growing employee resource groups from one to many, designing a BIPOC mentoring program, and establishing the foundation for what hubspot.com/diversity is today.
I'm passionate about creating cohesive end-to-end experiences driven by qualitative data. I dive into discovering and solving users' needs through an empathetic and holistic approach. I thrive in collaborative and inclusive environments alongside team members who are similarly energized by our mission.
Currently, I serve as Co-Chair of Fenway Health’s Young Leaders Council and am a Board Member At-Large of the New Leaders Council, Boston Chapter.
Specialties: User Experience, User Research, Research Design, Problem Discovery, User Interviews, User Testing, Experiment Design, SaaS, CRM, Product-led Growth, Diversity, Equity, & Inclusion, Facilitation, Employee Experience, Program Design, Program Management, Public Speaking, Event Planning 
